Richmond Clinical Trials is a satellite site to Okanagan Clinical Trials located in Kelowna, BC. Under the leadership of Dr. Kim Christie, Okanagan Clinical Trials makes a significant contribution to the medical industry. Our clinic specializes in the execution of research studies that hope to advance treatments for many indications including Alzheimer’s disease, Parkinson’s disease, migraine, autism, celiac disease, diabetes, and more.

Together with Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 18 sites across the US and Canada, with plans for further expansion. 

The Role

Richmond Clinical Trials is seeking a Patient Recruitment Specialist. The Patient Recruitment Specialist responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to outstanding customer service skills, an in-depth knowledge of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits. In addition, the Patient Recruitment Specialist is required to have an in-depth knowledge of good clinical practices and privacy regulations as set forth by federal and provincial regulations.  

Job Status: Regular Full-time

Pay Range: $54,000 to $62,000/year

Benefits: Eligible after 3-month probation period

Schedule:  Monday through Friday, 8:00am to 4:30pm

• Maintain a thorough understanding of assigned study inclusion/exclusion criteria.
• Make outgoing calls and answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria and utilize these criteria to effectively assess potential participants.
• Follow recruitment follow up processes thoroughly.
• Review patient database to identify potential study patients and initiate contact.
• Ensure accurate collection and entry of patient information into our database.
• Ensure courteous and efficient service is provided to all potential participants.
• Use effective communication and report daily to the study team.
• Use the electronic database to book study visits.
• Attend and report at weekly team meetings.
• Plan, organize, and attend community outreach events.
• Send out quarterly recruitment update emails to email database.
• Send out quarterly faxes to Family Doctor’s regarding ongoing studies.

• Fluency in Cantonese is preferred.
• Comfortable using medical terminology.
• Excellent customer service.
• Excellent attention to detail.
• Verbal and written communication skills.
• Problem-solving skills.
• Planning/organization skills.
• Strong ability to work independently.
• Ability to multi-task.
• Proficiency in MS Word, MS Excel, and MS Outlook.
• Computer literacy required.