Headlands Research

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Regional Director of Operations

Job Locations US-Remote
ID
2024-1454
Category
Site Operations Management
Position Type
Full Time

Overview

At Headlands Research, we are working to improve lives by advancing innovative medical therapies. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement Founded in 2018, our company operates 18 clinical trial sites in the US and Canada with rapid plans for expansion.  

 

Candidates based in the Eastern Time Zone are preferred.

 

 

The Role

 

Headlands Research is seeking a highly motivated, and seasoned operations leader looking for an opportunity to support and empower site leaders to grow and lead efficient site operations. This individual should bring a strong background in the clinical trial industry with specific experience in research trial execution and multi-site leadership. Candidates should appreciate the atmosphere of a growing company and the need to impact process development while supporting sites. Success in this position requires agility, collaboration and exceptional critical thinking and problem-solving abilities.

 

 

 

Responsibilities

  • Operations oversight of approximately 6-8 DeNovo and/or integrated clinical trial sites within an assigned region
  • Successfully integrate newly acquired sites into Headlands network processes, systems, workflows, etc.
  • Lead and develop site leaders (direct reports) through exceptional people management skills and collaboration to influence positive operational outcomes
  • Build strong partnerships with Site Directors/Presidents, Business Development, PI’s and central support teams to identify opportunities for strategic site growth and operational excellence
  • Ensure operational, quality, and financial standards, systems and practices are in place and each site receives the necessary central support to achieve its objectives
  • Work with site leaders and Finance business partners on forecasting and budgeting resulting in continuously improved revenue and expense management
  • Support strategy for site level recruitment, training, and employee development to ensure sites are adequately staffed for current and future demand
  • Conduct in person visits to sites on a regular cadence based on site needs
  • Plan and set individual and site goals and track the progress of each to ensure that objectives are met
  • Serve as primary point of escalation for Site Directors in resolving operational challenges
  • Collaborate with site leaders and Quality and Training business partners to ensure GCP quality standards are in place and all quality and regulatory requirements are adhered to
  • Support site sponsor interactions by acting as a point of escalation and providing confidence in site operations
  • Conduct monthly financial and operations reviews with sites to include KPI's, employee and patient retention & enrollment, capacity, revenue, and expense management
  • Participates and presents at meetings with internal and external representatives as needed
  • Additional project work as assigned

Qualifications

  • Education – Bachelor's degree in business or a health-related field required; master’s degree preferred
  • 5 years + experience in clinical trials industry (sponsor, IRB, CRO, site)
  • Proven success in a multi-site healthcare leadership role- experience leading multiple sites and teams across several geographic locations
  • Demonstrated ability to successfully manage people/projects across a continuum of experience, knowledge, and diversity
  • Proactive problem-solving abilities and follow-through
  • General understanding of GCP, CFR, and state regulations as applicable
  • Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams, reviews, and monitors KPI’s and provides coaching and mentoring to achieve goals
  • Driven- self-starter, excellent time management skills, ready to execute in a tactical and strategic manner, holds themselves and others to high standards of accountability
  • Collaborative- ability to develop relationships and collaborate along the vertical
  • 5 years + experience managing direct reports
  • Superior communication skills, written and verbal including emails and presentations both internal and external with sponsors and CROs
  • Displays professionalism and integrity in all actions – Demonstrated ability to foster concepts of teamwork, cooperation, self- control, and flexibility to get the work done timely with a high degree of responsiveness with multiple stakeholders

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