At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities.  We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant engagement Founded in 2018, our company operates 18 clinical trial sites in the US and Canada with rapid plans for expansion.

This is a full time position based at our Pharmasite location in Baltimore, MD.

The Role

The Patient Recruitment Specialist will work in an office setting and be responsible for all recruitment related activities for assigned clinical trials. This includes but is not limited to mastery of protocol specific inclusion/exclusion criteria, participation in the development of recruitment strategies and plans, and the tracking of recruitment results. The Patient Recruitment Specialist will mainly be responsible for phone screening potential study participants, entering information into the clinical database, and scheduling potential participants for on-site visits.

• Contact research study participant candidates to intake and review medical history; schedule them for screening visits
• Enter research study candidate information in database
• Make a high volume of outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
• Answer incoming calls from potential study patients
• Develop and maintain working knowledge of assigned medical indications
• Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
• Ensure accurate collection and entry of patient information into the relevant databases while on the phone
• Ensure courteous and efficient service is provided to all callers
• Support other members of your team as well as cross-functional team members
• Attend and contribute to department meetings

• Bachelor’s degree, Associate’s degree or equivalent preferred
• Prior experience delivering excellent customer service is required; call center experience a plus
• Medical terminology knowledge is required
• Prior inside sales experience a plus
• Experience with Salesforce a plus
• Passion for communicating to people
• Possess exceptional organizational skills and attention to details
• Display excellent verbal and written communication skills
• Able to quickly adapt to changes in responsibilities, workloads and priorities
• Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
• Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
• Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics