Join us in improving lives through clinical research at Headlands Research. We are committed to enhancing medical science by bringing clinical trials to underserved communities, with a focus on diversity and inclusivity. Our expanding network of next-generation clinical trial sites utilizes cutting-edge technology and exceptional support services to foster participant engagement.

The Role: We are seeking a Medical Receptionist to join our clinical research site in Riverside. This pivotal role will involve managing the front desk operations, ensuring a welcoming atmosphere for patients, and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational skills, proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Position Type: Full Time
Pay Range: $18-$22/hr, based on experience
Location: Riverside, CA (no remote opportunities)
Work Schedule: Mondays through Fridays, 7:00 AM to 3:30 PM

Why Join Us?

• Friendly and Collaborative Culture: Be part of a dynamic team that values collaboration and growth.
• Professional Growth: Opportunities for advancement in a rapidly growing organization.
• Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational compliance.
• Assist with facility-related expenses to ensure budget adherence.

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
• Bilingual in english and spanish required.
• Experience within a medical practice or healthcare environment is highly desirable.
• Strong computer skills with the ability to learn new software systems quickly.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Commitment to delivering exceptional customer service.
• Reliable and trustworthy.

Become part of a team dedicated to advancing clinical research and making a difference in our communities. If you are passionate about providing outstanding service and supporting medical research, we encourage you to consider this opportunity.