At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. We’re an exceptional family of next-generation clinical trial sites, integrating cutting edge technology and high-quality support services, and significantly expanding participant outreach and participation. Founded in 2018, our company is in high growth mode; we operate 20+ clinical trial sites in the US and Canada and have rapid expansion plans.

The Role

Headlands Research Pharmasite is seeking an experienced Patient Liaison. This position will serve as the first point of contact for our study participants and visitors, which requires excellent interpersonal skills to positively engage and assist our patients and their families. In addition, this person will be an essential part of the patient recruitment process involved in scheduling, screening and follow-up for participants.

• Work closely with the site and central recruitment teams to ensure a positive research experience for all participants from initial outreach and contact through study close.
• Schedule appointments for qualified participants, send reminders to ensure attendance and engagement and timely follow up and outreach of no shows to reschedule.
• Review patient schedules to verify eligibility criteria with patients for specific studies prior to their appointment. This includes working with the investigators to understand and integrate inclusion/exclusion criteria from current studies to find the best potential fit, obtaining a basic H&P and administering simple diagnostic scales.
• Answer and/or forward telephone calls.
• Welcome and assist participants and visitors in a friendly and professional manner.
• Handle basic inquiries and sort mail.
• Copy, scan, and file documents.
• Monitor office supplies and order replacements as needed.
• Keep the reception area tidy and always observe professional etiquette.
• Assist clinical research coordinators with day-to-day research tasks such as requesting patient medical records and scheduling protocol related appointments with external vendors.
• Perform other administrative tasks, as required.

Required Skills and Abilities

• Organized- demonstrates strong organizational skills to ensure timely communications and follow up to various projects, schedules, etc. Strong ability to manage multiple projects concurrently and prioritize tasks
• Driven- self-starter that has excellent time management skills
• Strong Communicator- strong communication skills to develop and maintain collaborative relationships with participants, site team and other internal support teams

Education and Experience

• Highschool Diploma or GED required. Associate or bachelor’s degree in a relevant field preferred.
• Minimum of 2 years of experience in an administrative capacity in a medical office environment; including experience in patient appointment scheduling, visit intake and use of electronic medical records

• General understanding of GCP, CFR, and state regulations as applicable related to clinical research
• Experience working with Microsoft Word, Excel, Outlook, Teams
• Experience working within a CRM such as Salesforce